The Divisions of Finance and Administration are implementing a new approach to assist in supporting our end users. We will be rolling out our new helpdesk platform on November 3rd for questions relating to:
- Travel & Expense
- Procurement Support
- Accounts Payable
- Support for Payroll, Accounting, Bursar, and RAF will soon follow
The platform is one that you may already be familiar with as it is currently being used by DotCIO for all technology assistance. Moving to this new platform will allow us to provide more efficient and more targeted support. We will be able to determine future training needs, as well as, quickly identify system issues through data that we acquire through the ticketing system.
The new site will replace our current email process for submitting support requests. Instead of requesting support by writing to:
Going forward, you will log in and submit a request through a link on our new Finance and Administrative Support site. You will also find announcements, additional information, and links to all of the support area’s information and web sites. The support link can be found on the main page of the Finance website.