Graduate Ombudsperson

The ombudsperson helps resolve issues and address concerns that arise within the university setting. The ombudsperson can provide information about institutional policies and work with you to help manage conflicts, understand processes and procedures, and develop more effective communication strategies.

The office provides a place to be heard and to receive impartial attention without fear of loss of privacy. Consultations are confidential unless you grant the ombudsperson permission to discuss issues with involved parties or administrators.

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A Confidential, Collaborative Approach to Problem Solving

The graduate ombudusperson can:

  • Clarify a policy or process
  • Talk about interpersonal issues
  • Help you deal more effectively with a personal, professional, or academic transition
  • Be a confidential, impartial listener

The graduate ombudsperson does not:

  • Maintain identifying records or serve as an office of record
  • Participate in formal administrative processes
  • Provide psychological counseling
  • Offer legal advice
  • Advocate for individuals or departments
  • Establish, change, or set aside policies

Please note that exceptions to the confidentiality agreement require the ombudsperson to report the following:

  • Incidents of sexual harassment, sexual assault, intimate partner violence or stalking; and/or
  • Incidents that involve an imminent threat to any person or the campus community.


For the Graduate Student Ombudsman’s contact information, please email Ms. Jenni Mullet at or call 518-276-8433.

Your visit is confidential - no notes are taken or reports filed, so you may discuss issues freely, even to the extent that you do not need to divulge your name or any other identifying information if you would rather not.