Facilities Customer Service Center (FIXX)

The Facilities Operations Customer Service Center provides oversite of Rensselaer properties through a Cloud-based centralized service center, and address customer requests specific to maintenance and repairs, as well as condition complaints. In addition to creating work orders and dispatching repair service, the FIXX team also responsible for customer follow-up and communication.

If you need to contact us, please either submit a work order request or send email

If you prefer to speak to someone directly, call the Facilities Customer Service Center at (518) 276-2000 from 7:00a.m. to 4:30p.m. Monday through Friday. After hours, please leave a non-emergency voice mail message, and the Service Center staff will process your request the following business day.



Report all emergencies by calling FIXX during regular business hours, weekdays from 7:00 a.m. - 4:30 p.m at 518-276-2000.  Such emergencies include required maintenance and/or cleaning, flooding, or the presence of body fluids or broken glass.

If FIXX is closed, call Public Safety at 518-276-6611.

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Telephone, Computer, Network, or Cable Service

For all telephone, computer, network or cable TV service issues, please contact the Help Desk.


Examples of work order requests

Emergency requests
  • Power outages
  • Temperature issues
  • Biohazard clean-up
  • Roof or ceiling leaks
  • Overflowing toilets
  • Smell of gas
  • Entrance doors or gates not securing


Urgent requests
  • Faucet or sink repairs
  • Blown lightbulbs or ballast issues
  • Potential slip, trip, or fall hazards
  • "Chirping" smoke alarms
  • Damaged electrical outlets
  • Loose door handles or locks that stick
Routine service requests
  • Alterations and renovations
  • Custodial services
  • Cracked windowpanes
  • Damaged walls
  • Furniture repairs
  • Painting
  • Assistance moving