Parcel Lockers

 

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Parcel Locker

In order to better accomodate students' busy schedules and to improve the efficiency of processing of packages daily, RPI Student Mail Services has installed Intelligent Parcel Lockers at the student Union location.

These Intelligent Parcel Lockers provide secure package pickup and allow students fast, worry-free package retrieval at a time convenient to them.

  • Packages will be delivered daily and loaded to 1 of 6 locker bays.
  • Student will get an email with the locker code/barcode.
  • Student goes to the appropriate locker bay location.
  • Student walks up to the console.
  • Student enters the code / or scans the barcode.
  • Student signs for the package on the console.
  • Locker door pops open.
  • Student retrieves package.
  • Student closes door.
  • EXCEPTION: All packages that are too large or heavy to fit into the lockers must be picked up at the RPI Student Mail Services service counter. (A seperate email will notify the student to do so.)

Our service counter hours are Monday-Friday 8:00a.m. - 4:25p.m. Student identification is required.

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How to pick up a parcel from the locker

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Frequently Asked Questions

What happens if you can't pick up your package within 48 hours?

  • If the locker package is not picked up within 48 hours or if the package is oversize, the student is notified to go directly to the RPI Mail Service counter during regular business hours to obtain their parcel.
  • Packages are held for a total of 7 days for pick-up. Due to the high volume of incoming packages, the Mail Center can not hold your parcel(s) for more than 7 business days.
  • After the 7 days, the package is Returned To Sender (RTS) unless arrangements to hold the parcel are made in advance.

What if I closed the locker door before I took my package out?

  • Your locker codes are active for 15 minutes after the locker door is closed by the user. Go to the console and re-enter your codes.

What happens if I never received my locker codes via email?

  • The system will automatically send an email to your RPI account once the parcel is placed in the locker. ("username"@rpi.edu). Check to see if the email was classified as spam or junk mail.
  • If you have forwarded your RPI emails to another account (Gmail®, Hotmail®, AOL®), please check to see if the notice was classified as spam or junk mail.

What if I lost my locker codes?

  • Lost locker codes can be re-issued by the RPI Mail Services staff. Rensselaer student ID will be required.

How long will my package be available in the locker?

  • You have 48 hours from your notification that you have a package to pick up from the locker.
  • The lockers are available to you 24/7.

What if my codes do not work?

  • Go to the RPI Mail Service counter for assistance.  Bring Rensselaer student identification.

Can a friend pick up my package from the locker if I give them my codes?

  • Yes. However, if they have issues at the locker with the pickup, they cannot get assistance or any re-issued codes.  ONLY the package recipient can request re-issued locker codes.