Regular hours: 

Monday through Friday — 8 a.m. - 12:30 p.m. and 1 p.m. - 4:25 p.m.
Saturday/Sunday — Closed


Mailbox Combination Requests

Students will receive their mailbox combination in the welcome packet from the office of Residence Life.

Students living off campus (e.g. Colonie Apartments, RAHP Apartments) are not assigned student mailboxes.

To open your combination lock:

  • Turn dial to the left four turns, and stop at the first number
  • Turn dial to the right, passing the first number once, and stop at the second number
  • Turn dial to the left, and stop at the third number
  • Turn dial to the right to open your mailbox lock

To ensure the safety and privacy of your mail, it is very important that you clear your lock combination after checking your mailbox. To clear your combination, simply spin the lock dial after you close your mailbox. Others may be able to open your mailbox if the combination is not cleared.

If you have lost or forgotten your mailbox combination, send an e-mail message to Mail Services .

If your mailbox is broken, request a repair by sending an e-mail to FIXX.

Proper Addressing of Student Mail

For All Residence Halls and Stacwyck Apartments:
Your name
Name of building and room/apartment #
1999 Burdett Avenue
Troy, NY 12180-3599

For All Bryckwyck Apartments:
Your name
Bryckwyck - Name of building and room #
1999 Burdett Avenue
Troy, NY 12180-3599

For Colonie Apartments:
Your name
Room# Colonie Apartments
2358 Burdett Avenue
Troy, NY 12180-3590

For RAHP Apartments:
Your name
Apartment# Building Area (Albright Court or Colvin Circle)
Troy, NY 12180-3590

For Blitman Commons Residence:
Your name
Blitman Commons and Room #
1999 Burdett Ave.
Troy, NY 12180-3599

For Polytech Apartment Residence:
Your name
Polytech Apartments and room #
1999 Burdett Avenue
Troy, NY 12180-3599

For City Station West Residence:
Your name
City Station West and room #
1999 Burdett Ave.
Troy, NY 12180-3599


Incoming Student Mail

The Rensselaer Mail Service is for students living in “on campus” residence halls. All mail and packages delivered to Rensselaer for students living “off campus” that is serviced by the Troy Post Office will be returned to the sender.

There are more than 5,000 students at Rensselaer, and the Student Mail Center receives many pieces of mail and packages. To ensure ease of package delivery and pick up, please keep the following things in mind:

  • Be sure that the student name, residence hall, room number and the ZIP code are all correct and legible.
  • When picking up a package, students are required to show their student ID card (or valid photo identification).
  • Can’t get to the Student Mail Center to pick up your package? E-mail us at authorizing a friend or roommate to pick up your package. Your authorized person will need to have their photo ID card and sign for the package.
  • If your package has a USPS Delivery Confirmation™ number, it may be tracked to the main Post Office in downtown Troy. This does not mean that the package has been received at RPI's Student Mail Center. If your package does not have a tracking number, we will be unable to track your package or verify that the specific package has arrived on our premises. The best method for tracking a USPS package is to ship using Signature Confirmation Service™, Return Receipt Service™, or Express Mail Service®.
  • E-mail addresses are verified through the Student Information System (SIS), therefore, it is important that your information is current. If you have received more than one notification e-mail, please let the person at package pick up area know.
  • The Rensselaer Mail Service does not have the facilities to refrigerate medication, food, or flowers.  The Rensselaer Mail Service is not responsible for said item that are not picked up by the student by the end of business on the day the items arrives at RPI.
  • The Student Mail Center will not give out any information about a package over the phone.  The Student Mail Center will not check to see if you have received any mail.
  • Due to the high volume of incoming packages, the Student Mail Center can not hold your parcel(s) for more than 7 business days.
  • The Student Mail Center will NOT accept packages for the fall semester until August 1st.  This will include linens. More from Residence Life (PDF)

Packages and mail are delivered to the Student Mail Center Monday through Friday. If you receive a package, you will be notified by e-mail with the words “Your package has arrived” in the subject line of the e-mail. The package will be held in the Student Mail Center for pick up. Mail to the Colonie and RAHP Apartments is delivered by the Troy U.S. Postal Service.


Outgoing Student Mail

Prepaid mail and packages can be dropped off at the Student Mail Center during our regular business hours.
Postage for parcels and letters can be purchased at the U.S.Postal Office, located in Troy, NY.
or visit the USPS website at

RPI Mail Services is not responsible for lost or damaged packages.

Shipping of computers should be pre-packaged per the carrier's requirements.

Click-N-Ship® is a service provided by the United States Postal Service which allows you to pay for your shipping labels online and print the labels on your personal printer. You must register and supply your credit card information to use the Click-N-Ship® service.

Endicia® lets you print complete, prepaid postage for any single-piece domestic mail class offered by the US Postal Service, including military (APO/FPO) addresses, including First-Class Mail, Priority Mail, Express Mail, Media Mail, Library Mail, Bound-Printed Matter, or Parcel Post. You must register and supply your credit card information to use the Endicia service.

UPS® - Ship, track, and manage your profile all in one place when you register for My UPS. Then, save even more time by opening a UPS shipping account for easy billing options.



Student Change of Address

It is important to keep the college informed of changes to your name, preferred name, address, and telephone number.

Change of Address instructions for a currently registered student:

Use the dirinfo service to update your personal directory information. Log in using your RCS ID and password. Depending on your status as a student or employee of Rensselaer, you may not be able to edit all fields in the directories, so please contact directory updates if you require assistance updating your directory information. Please note that it takes 24 hours before any updates will display in the directory.

Students: see also the Student Information System for updates to other personal information.

If you are returning to your permanent address, there is no need to update the address form as your permanent address is already on record. Only change your address if it is different from the permanent address on file.

For International Students

Federal regulations require you to notify Immigration Services of your address in the United States within ten days of any change. You must have both a local and permanent address on file with RPI. "Local address" refers to your address in the Troy, New York area. "Permanent address" refers to an address outside the United States.

The change of address you make with the Immigration Services will not be communicated to the RPI Mail Center.

Therefore, you must also change/update your address information in the Directory Information.

For further information, please visit the following sites:

U.S. Citizenship and Immigration Services

Homeland Security - (Frequently Requested Forms)

USPS Official Change of Address Form


Mail Safety

Recent national events have raised concern about how to recognize and handle suspicious mail or packages.

What is suspicious? Typical characteristics:

  • Mail from someone unfamiliar to you. Know your sender.
  • Has no return address, or one that cannot be verified as legitimate.
  • Has unusual weight, is lopsided, is oddly shaped, and is oddly sealed.
  • Has strange odors or stains.
  • May be marked “Rush,” “Personal,” “Confidential,” etc.
  • Shows a city or postmark that does not match the return address.
  • If you think it is suspicious, treat it as suspicious.

Unopened mail that appears to be suspicious:

  • Leave the package or letter where it is. Do not pass the letter or package to others. Call Public Safety immediately at ext. 6611. Off-campus, dial 911. Wash your hands with soap and water.
  • Wait nearby for the Public Safety officer.
  • The Public Safety officer will decide what further precautionary steps are to be taken, if any.

If you have opened mail that contains something suspicious:

  • Do not try to clean up the contents (powder).
  • Cover the spilled contents immediately with anything (e.g., clothing, paper, trash can, etc.). Do not remove this cover.
  • Leave the room and close the door, or section off the area to prevent others from entering. Try to isolate yourself.
  • Wash your hands with soap and water to prevent spreading any powder to your face. Do not touch eyes, nose or mouth.
  • Call Public Safety immediately at ext. 6611. Off-campus, dial 911. Wait nearby.
  • You will receive immediate directions and help.
  • Remain calm. Do not panic.

The Department of Public Safety will coordinate with local law enforcement and fire officials.